Patient Bill of Rights and Responsibility

You are at the heart of everything we do

At Innomar, it’s important that we ensure our patients and our associates are treated with respect and are in a safe environment. This patient Bill of Rights and Responsibility outline what you can expect from Innomar, and your responsibility.

You and your family have the right...

to be treated in a courteous, respectful and professional manner free of verbal, physical or financial abuse, exploitation and discrimination by Innomar
to have the necessary information to make informed decisions about your care and to ask questions, as needed, to make the right decisions for you
to receive safe and appropriate care for your needs from a qualified Asscociate
to be involved in all aspects of your care treatment
to refuse service
to be informed of any incident/concern that occurs during your care and steps that Innomar is taking to address the situation
to be informed when your service time/visit has to be changed
to voice a concern or complaint about your care or service, without fear of retribution

You and your family have the responsibility...

to treat Innomar associate with respect in an environment that is free from verbal and physical abuse, harassment and discrimination
to adhere to your treatment plan, so that you can have the best possible outcomes
to actively participate with the Innomar team in your treatment regime
to ask questions if you do not understand the instructions or information that has been provided to you
to notify Innomar ahead of time when you need to reschedule or cancel your appointment
to inform Innomar of any concerns, problems or dissatisfaction with the service that you are receiving
to ensure that the Innomar nurse has a clean space to prepare medication and provide the treatment if the treatment is taking place in a home environment
to ensure that Innomar associate can work in a safe environment at a home care appointment by...

removing pets when Innomar staff are providing care
ensuring hallways and floors in your home are free from clutter
ensuring the pathway and driveway to your home are free from snow, ice and debris