Accessibility Policy and Multi-Year Accessibility Plan

Accessibility Policy


Purpose:

The purpose of the Accessibility Policy is to establish the guidelines with regard to the provision of services by Innomar Strategies to its clients, members of the public and other third parties for people with disabilities.


Definitions:              

"Assistive device" means any device which a person with a disability uses to perform a particular task, or to aid that person in activities of daily living.

"Disability" means a disability within the meaning of the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA").

"Innomar Strategies" refers to Innomar Strategies Inc. and any affiliated and related companies doing business in Ontario, including but not limited to HealthForward Inc., Cameron Stewart LifeScience Canada Inc., Apluspharma Ltd., and Innomar Pharmacy Inc. 

"Support person" means any person who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to services.

"Service animal" means an animal used by a person with a disability for reasons relating to his or her disability.

Commitment

Innomar Strategies strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  Innomar Strategies is also committed to giving people with disabilities the same opportunity to access and benefit from its services, in the same place and in a similar way as other clients.

Provision of Service to People with Disabilities
Innomar Strategies strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  Innomar Strategies is also committed to giving people with disabilities the same opportunity to access and benefit from its services, in the same place and in a similar way as other clients.

People with disabilities will be permitted to obtain, use or benefit from Innomar Strategies’ services through the use of their own assistive devices.  It is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times. 

Innomar Strategies is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of its premises that are open to the public and other third parties, to the extent permitted by law.  Innomar Strategies will also ensure that all managers, employees, staff and others who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. If the service animal is excluded by law, Innomar Strategies shall ensure that other measures are put into place to enable the person to access its goods and services.

Innomar Strategies is also committed to providing access to its premises to the support persons of people with disabilities. We will ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person.

Notice of Temporary Disruption
Innomar Strategies will provide clients with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff
Training will be given to all managers, employees, volunteers and others who deal with the public or other third parties on Innomar Strategies’ behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures.

The content and format of training may vary based on the level of public interaction, and/or involvement in the development of policies, procedures and practices pertaining to the provision of services.

Training will include the following:

  • The purposes of the AODA and the requirements of the Customer Service Standard.
  • Innomar Strategies' policies, practices and procedures relating to the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use equipment or devices available on Innomar Strategies’ premises or otherwise provided by Innomar Strategies that may help with the provision goods or services to a person with a disability.
  • What to do if a person with a disability is having difficulty in accessing Innomar Strategies' services.

Where third parties are engaged to perform services in Ontario on behalf of Innomar Strategies, Innomar Strategies may require that such third parties provide an acknowledgment that their principals, employees, agents and volunteers receive any applicable training required by the AODA or complete Innomar Strategies’ training as required.  

Records of training  and re-training will be kept to the extent required by law. 

Design of Public Spaces
Innomar Strategies will comply with Accessibility Standards for the design of public spaces when building or making major modifications with respect to public spaces in Ontario. Innomar Strategies will ensure that any outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas, access points to the building, off-street parking and accessible pedestrian signals, under its control are accessible to individuals with disabilities.

Innomar Strategies will have regard to the accessibility for persons with disabilities in the event that it designs or acquires self-service kiosks, including any interactive electronic terminal, including a point-of-sale device, intended for public use that allows users to access products or services.  Innomar Strategies will further ensure that if building service counters, at least one counter could reasonably accommodate a mobility aid including having sufficient height, knee clearance, and floor space to accommodate a mobility aid. Any fixed queuing guides will be of sufficient width and floor area to allow for the passage of mobility assistive devices and will be cane detectable. 

Innomar Strategies will have procedures for preventative and emergency maintenance of accessible elements and for dealing with temporary disruptions when accessible elements are not in working order.

Feedback Process
Innomar Strategies is committed to establishing and maintaining a process for receiving and responding to feedback about how its services are provided to people with disabilities.

Feedback regarding the way Innomar Strategies provides goods and services to people with disabilities, including feedback about the feedback process,  can be made by phone, e-mail, in person, or by regular mail.  Innomar Strategies will ensure that the feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request. All feedback will be directed to the Human Resources Department  and will be addressed as soon as practical upon receipt of the feedback.

Contact:
HR Advisor
Innomar Strategies Inc.
3470 Superior Court
Oakville, Ontario  L6L 0C4
Phone: 905-847-4310  Ext. 3435
Email: ktayal@innomar-strategies.com

Availability of Accessibility Policy
A copy of this Accessibility Policy and Multi-Year Accessibility Plan shall be made available on Innomar Strategies‘ internal shared computer drive and external website and shall be made available in accessible formats upon request.

Modifications to this or other policies
Innomar Strategies is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Any changes that are made to this or other Innomar Strategies’ policies will take into account consideration of the requirement to respect and promote the dignity and independence of people with disabilities.

Multi-year accessibility plan


Purpose:

The purpose of the Multi-Year Accessibility Plan is to outline Innomar Strategies’ strategy to prevent and remove barriers and meet its requirements under the AODA.

Definitions:

"Disability" means a disability within the meaning of the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA").
"Innomar Strategies" refers to any one of Innomar Strategies Inc., HealthForward Inc., AplusPharma Ltd., Cameron Stewart LifeScience Canada Inc. and Innomar Pharmacy Inc. or any other affiliated entity doing business in Ontario.

Commitment

Innomar Strategies strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  We believe in integration and equal opportunity.  We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under AODA. The Multi-Year Accessibility Plan, together with the Accessibility Policy, will be reviewed and updated at least once every 5 years.

Accessible Emergency Information
Innomar Strategies is committed to providing its clients with publicly available emergency information in an accessible way, upon request.

We will also provide employees with disabilities with individual emergency response information, when necessary. Innomar Strategies  has and will ask employees for information about the disability supports that may be required in the event of an emergency.  We will work with each employee who responds to its request for information in order to develop an individualized workplace emergency response plan. New employees will be asked whether they require assistance in the event of an emergency, in which case an individualized workplace emergency response plan will also be prepared in consultation with that employee.

Individualized workplace emergency response plans will be updated as required and within thirty days of:  (a) the employee moving to a different location in the organization; (b) a review of the employee’s overall accommodation needs or plans; or (c) when Innomar Strategies reviews its general emergency response policies.

Training
Training on Ontario’s accessibility laws and on the Human Rights Code, as it relates to people with disabilities, will be given to all managers, employees, volunteers and others who deal with the public or other third parties on Innomar Strategies’ behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures.

The content and format of training will be appropriate to the individual’s duties and may vary based on the level of public interaction, and/or involvement in the development of policies, procedures and practices pertaining to the provision of services.

The following steps have been taken to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2015:

  • An accessibility training e-module was developed and sent out to all employees to complete prior to January 1, 2015.  
  • The accessibility training e-module is sent to each new employee to complete as part of the employee on-boarding process.
  • Training will be updated and new e-modules rolled out on an ongoing basis as required upon any changes to Innomar Strategies’ policies. 

Information and Communications
Innomar Strategies is committed to meeting the communication needs of people with disabilities.  We will consult with people with disabilities to determine their information and communication needs.

Innomar Strategies has taken the necessary steps to ensure feedback processes are accessible to people with disabilities upon request. 
 
Innomar Strategies has taken the necessary steps to make its website and website content conform with WCAG 2.0, Level AA.  Innomar Strategies has also taken steps to align with the standards set out in WCAG 2.0, Level AAA to the best of its abilities.

Innomar Strategies conforms with WCAG 2.0 Level AA standards at a minimum. In doing so, the company has initiated the following steps for its website and website contents:

  • Captioning for video and audio media files
  • High contrast text resizable without loss of content or functionality
  • Alternative text for images and images of text
  • Descriptive headings, labels and body content using human language text
  • Consistent navigation accessible through a keyboard, with pages having multiple access points

Employment
Innomar Strategies is committed to fair and accessible employment practices.  We will notify the public and employees that, when requested, Innomar Strategies will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Innomar Strategies will notify job applicants and members of the public about the availability of accommodation for applicants with disabilities on its application forms, including on-line application forms. Should Innomar Strategies require a job applicant to submit to testing or assessment, the applicant will be advised that accommodation will be made available, if required, in respect of the materials or processes used.  The method of accommodation will be determined in consultation with the job applicant and taking their needs into account.  New hires will be notified of Innomar Strategies’ policies for accommodating employees with disabilities as soon as reasonably practicable.

Innomar Strategies will also, where an employee with a disability so requests, consult with the employee to provide or arrange for the provision of accessible formats or communication supports for any information that the employee needs to perform their job, and for any information that is generally available to employees in the workplace. Innomar Strategies has implemented and will maintain a written process for working with employees to develop individual accommodation plans and return to work plans for employees that have been absent due to a disability and require disability-related accommodations to return to work.  This process, and the individual accommodations required for the employee at issue, will be documented. Innomar Strategies will canvass with our employees whether an employee has a disability requiring accommodation and taking into account the criteria required by the Employment Standards of the Integrated Accessibility Standards. The individual accommodation plans will be developed in consultation with the employee requiring the plan, where appropriate.

Innomar Strategies will ensure the accessibility needs of employees with disabilities needs are taken into account when using performance management, career development and advancement and redeployment processes. An employee’s individual accommodation plan will be referred to, if applicable, during the disciplinary or performance management process, during career development or advancement process, or as part of the redeployment process.

Innomar Strategies will take reasonable steps to identify and review any potential accessibility barriers, and to initiate a plan to address them.

For more information on this accessibility plan, please contact the Chief Compliance Officer at:

Phone: 1-888-420-5457
Email: info@innomar-strategies.com