Preparing for Your Appointment

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Personalized, quality care

You deserve the highest quality of care, personalized to meet your specific needs. We work closely with your care team to make sure we answer all your questions, ensure your comfort, and explain how your medication works. Here, we’ll explain what you should expect during and following your treatments. For additional questions, contact your case manager.

Before your appointment

Be safe

Before your appointment, if you feel ill, are sick, or have been in the hospital since your last appointment, please call your case manager. They will make sure that it is still safe for you to go to the clinic for your scheduled appointment.

Be comfortable

We recommend that you dress warmly and in layers to make sure you’re comfortable during your treatment. If you are coming to the clinic for an infusion or injection, wear loose-fitting sleeves so that your nurse can start your IV or give your injection easily.

Be hydrated

Drink plenty of fluids on the day prior to and day of your appointment. Being well hydrated will help your nurse find a vein easily, and will help you feel better during and after your treatment.

Tour our clinic

We understand that starting a new medication can be stressful, especially if it requires the support of a nurse at an infusion or injection clinic. Across Canada, every clinic in our network is owned and operated by Innomar. That means that from Whitehorse to Windsor, or St. John to Saskatoon, every InnomarClinic™ is an inviting space for you to get support during treatment.

Take a virtual tour of our Oakville, ON clinic.

During your appointment

Something to do

All our clinics are equipped with comfortable infusion chairs, access to WiFi and reading materials. Feel free to bring along something to read or watch on your own device as well.

Something to eat

Most clinic locations have coffee, tea and water. We encourage you to bring a lunch or snack if your scheduled appointment is longer than three or four hours. 

Something to remember

As a courtesy to other patients and our clinic staff, please be sure to arrive on time. InnomarClinics are scent-free. Please do not wear perfume, cologne, or other fragrances to avoid negative reactions in those with sensitivities, allergies, asthma and other medical conditions.

"Most importantly, over the course of treatment and support, we get to see people return to their lives."

-INNOMAR NURSE

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After your appointment

Stay a while

You may be asked or required to stay in the clinic to be observed for side effects or drug reactions for a short time after your medication is finished.

Stay safe

Most patients feel just fine following their appointment, but some people feel tired afterwards. For your first appointment, we recommend that you plan to have a ride home, at least until you know how you feel after getting your treatment.
As a patient, it matters when it feels like someone cares. My nurse was kind and patient while training me on using my new medical device. She encouraged me with her positive attitude.

- Multiple sclerosis patient