Patient Access Centre (Call Centre)
Operating a costly call centre is not your business.We specialize in personalized round-the-clock healthcare information services. Innomar's Patient Access Centre is staffed with qualified, bilingual personnel to provide a single point of contact for your patient and healthcare professional inquiries.
To maximize the patient experience, Innomar's Patient Access Centre uses a caseworker approach. Each patient is managed by a dedicated and knowledgeable caseworker for all inquiries, from reimbursement assistance to the coordination of injection/infusion/drug delivery, as well as ongoing follow-up.
Components of Innomar's Patient Access Centre programs include:
- Full service bilingual Call Centre (French and English)
- RN and RPN availability
- Reimbursement assistance
- Adherence programs
- Financial and compassionate assistance
- Special access programs
- Drug and medical information
- Patient education
- Promotional material
- Disease management programs