Careers

           
                       Field and Infusion Nurses
Department:         Nursing & Clinics
Position type:       Part time available throughout Canada (based on your availability)
Work schedule:    Flexible within hours of operation: Monday-Friday 8am-8pm
 
Responsibilities:
  • Administration of intravenous therapy (IV therapy) in patient home or specialty clinics;
  • Post-injection/infusion monitoring;
  • Charting and reporting (to Innomar head-office and to physicians);
  • Reporting and documentation of all activities as provided in the project specific protocols;
  • Physician consultations and education on product specific programs;
  • Collaborate with the clinical research group (visiting Physicians to discuss clinical research studies);
  • Weekly consultation (telephone) with Innomar head-office, for briefing of activities;
  • Provision of patient education, based on programs developed by Innomar and some disease associations, in 1:1 to 1:3 patient groups;
  • Participation in Innomar general meetings and training sessions;
  • Flexibility to travel within your home province, based on your availability;
  • Regular submission of electronic timesheets via MS Excel;
  • Regular e-mail communication via MS Outlook with Innomar head-office staff; and
  • You will also be expected to be flexible and to participate in other related projects, as will be required of you from time to time.
 
 
Qualifications:
  • Fully qualified registered nurse (valid license from the College of Nurses of the province of work);
  • IV, IM and SC training and experience a must (IV Certification is an asset);
  • Comfortable using MS Outlook and Excel;
  • Access to a home computer for the purpose of receiving e-mails (dedicated internet-based Innomar e-mail account provided by Innomar), and completing electronic timesheets using MS Excel;
  • Strong written and verbal communication skills;
  • Interest in specialty care pharmaceutical and biotechnology therapies; and
  • Flexibility to travel.
      

 

Medical Services Specialist - Montreal
Position type:      Full-time
Location:              St. Laurent, QC
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
               
The Medical Services Specialist is responsible for providing clinical product and diagnosis related information, expertise and services to physicians, nurses, health professionals and patients. The Medical Services Specialist would collaborate and partner with the various Specialty Operations Services teams to provide best in class patient experience.
 
KEY RESPONSIBILITIES:
  • Responsible for handling inquires related to clinical product support, adverse drug reporting, client specified off-label procedures and other miscellaneous services;
  • Responsible for making outbound calls as per established programs SOPs;
  • Responsible for initiating educational /injection in home sessions related to the supported product as well as well as coordinating lab testing (when applicable);
  • Responsible for taking the incoming report of an adverse event and completing the client specific reporting form; the report is sent to the client for review and filing with the Health Canada if required; the Specialist may be called upon to follow-up with the patient or the treating physician to obtain further information and provide update on the adverse event;
  • Keeps an organized set of ready reference materials for use in responding to inquires and stays abreast of the current scientific information and medical literature such as collateral material provided by the client as well as extensive product training from the experts involved in the development of the product;
  • Accurately assesses clinical information before deciding appropriate course of action for the purpose of reducing potential risks; provides clinical detailing in order for others to make final clinically-based decisions;
  • Interacts with internal and external representatives such as consumers, family members, physician offices, pharmacists, nurses and other health care professionals involved in the care of the patient; and
  • Performs related duties as assigned.
 
ROLE REQUIREMENTS:
  • Requires broad training in the nursing field through completion of a three year CEGEP degree or Bachelors in Nursing and licensure as an RN. Tele-Health experience preferred; normally requires a minimum of two (2) years related experience;
  • Clinical and pharmaceutical knowledge; understanding of broadly based nursing practices which encompass patient assessment and medication administration activities;
  • Demonstrate superior customer service skills;
  • Ability to communicate effectively both verbally and in writing;
  • Strong interpersonal skills; ability to build relationships;
  • Strong organizational skills; attention to detail;
  • Good analytical skills;
  • Ability to multi-task and meet established deadlines; and
  • Experience with Multiple Sclerosis and/or Oncology is an asset.

 

              

 

Bilingual Reimbursement Specialist
 
Position type:      Full time, Permanent
Location:             Burlington, ON 
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
               
Reporting to the Program Manager, the Reimbursement Specialist is responsible for undertaking the management of specific projects or cases assigned to him/her with regards to reimbursement, within the Reimbursement and/or Specialty Services department. The Reimbursement Specialist is responsible for overall management of their patient cases.
 
 
Responsibilities:
  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
  • Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions;
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
  • Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage;
  • Coordinate pharmacy processes required once funding has been obtained; and
  • Acquire in depth knowledge of public private and federal funding mechanisms.
 
 
Position Requirements:
  • University degree or College diploma in a related industry;
  • Bilingual (French & English) strongly preferred;
  • Professional / courteous / efficient telephone manner;
  • Strong ability to multi-task;
  • Must be detailed-oriented and organized;
  • Ability to work under pressure;
  • Demonstrated competency with Microsoft office products, including Outlook, Word and Excel;
  • Experience in health care and/or customer service is an asset;
  • Experience with reimbursement programs also an asset; and
  • Experience in the insurance industry is also an asset.
HEALTH & WELLNESS CASEWORKER
 
Position type:      Full time, Permanent
Location:             Burlington, ON, Mississauga, ON and Ville St-Laurent, QC positions available
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
               
 
Responsibilities:
  • Management of the assigned projects and/or cases;
  • Adherence to the general Innomar Strategies processes;
  • Telephone support:
  • Implementing call-centre programs including the provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on:
  • medical information;
  • disease management (including compliance, utilization, educational information on specific products/devices/delivery methods);
  • compliance programs;
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Implement pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
  • All patient programs are based on casework methods and include a significant amount of out-bound calls;
  • Document each activity in program specific database as required;
  • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager;
  • Healthcare professional training Program Development and Implementation:
  • Assist in the development of patient & healthcare professional training courses as required for individual programs and products;
  • Assist in the development of protocols for the delivery of at home patient training for specific products;
  • Liaise and coordinate with homecare nursing networks as required for specific products or programs;
  • Assist in the development of “train-the-trainer” and “lunch & learn” programs;
  • Program Development:
  • undertake as part of a group or alone, the development of patient and product programs;
  • All programs are custom designed by Innomar for each client. Program development includes:
  • the delineation of program parameters;
  • development of scripts for telephone calls;
  • development of clinical guidelines and procedures;
  • development of confidentiality protocols;
  • development & writing of patient and healthcare professional training courses;
  • Support and collaborate with other Innomar staff in the development & implementation of disease management programs including:
  • Determine and clarify clinical requirements;
  • Write texts, manuals or patient pamphlets;
  • Develop compliance program parameters, needs assessments and protocols;
  • Provide feedback regarding current protocols, database, processes, inter-departmental relationships;
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences;
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring; and
  • Be available to be an on-call supervisor for up to 3 nights (5:00PM to 9:00AM) and every third weekend, for periodic telephone consultation.
 
Position Requirements:
  • Registered Nurse (Licensure from the College of Nurses of Ontario) or Registered Practical Nurse (Licensure from the College of Nurses of Ontario);
  • Bilingualism (French and English) strongly preferred;
  • Strong patient focus; Professional / courteous / efficient telephone manner;
  • Ability to work in an office environment; Strong ability to multi-task;
  • Must be detailed-oriented and organized; Ability to work under pressure;
  • Working knowledge of Outlook, Word, Excel and Access; and Experience in customer service an asset.

 

 

 

 

 
District Manager
 
Position type:      Full time, Permanent
Location:              Positions available in British Columbia and Quebec (field-based)
Work schedule:   Flexible within hours of operation: Monday-Saturday 8am-8pm
 
Under the general direction of the National Program Manager, the District Manager (DM) is responsible for managing all aspects of the program in a given geographical area. Someone who will become an expert in private and regional government payer policies, the District Manager ensures that patients have easy access to their drug therapy by overseeing and managing the activities of a talented group of individuals. The District Manager acts as the Program Champion with key influencers in the assigned geographical area by obtaining their input and feedback in fine tuning and enhancing program components. Executes the strategy in support of clients marketing and sales directions and liaises with client key personnel informing them of updates to provincial and private plan coverage. Anticipates issues, works directly to support the remote staff and the regional needs and assists physicians to access the needs of each patient resulting in increased patient program enrollment and prescriptions. The District Manager provides guidance on strategic and operational issues and/or client initiatives and has financial accountability.
 
Responsibilities:
Client Interaction - Provide leadership on client account;
Team Management
  • Proactive management and direction of reporting staff;
  • Assist in recruiting by interviewing and hiring for vacant positions;
  • Conduct Performance Reviews and Professional Development for staff;
Customer interaction - Act as program champion with influential stakeholders;
Technical Skills and Expertise
  • Stay abreast of industry trends and important pending legislation impacting business;
  • Identify and collaborate with internal and external resources and experts;
Training and Mentoring
  • Manage, train and motivate teams;
  • Spend a significant proportion of time in the field with the team;
  • Develop succession plans for team members;
  • Recruit, train and develop high achievers;
  • Provides leadership to team and participates as facilitator for learning programs;
Program Management
  • Proactive facilitation and management of activities and milestones;
  • Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program’s operating procedures;
  • Utilize systems to monitor, train and coach teams;
Financial Accountability
  • Manage assigned budgets;
  • Approve purchases, contracting, expenses, mileage and other budget related expenses;
Quality and Compliance
  • Overall responsibility for timeliness, accuracy, and completeness of all services;
  • Fosters proactive, continued quality improvement;
  • Ensure and maintain highest integrity and honesty in all business activities;
Organizational Leadership
  • Responsible for corporate culture to include embracing and fostering company values;
  • Supports company programs, initiatives and practices;
  • Adheres to company policies and procedures;
 
Position Requirements:
  • Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar, generally obtained through completion of a bachelor’s degree program;
  • Background in healthcare settings;
  • Strong people management skills;
  • Proven track record in leadership;
  • Excellent client management experience;
  • Strong interpersonal skills; Strong organizational skills;
  • Proficient with computers and systems; excellent knowledge of Microsoft Office;
  • Ability to stay abreast of developments in health care, provincial and private payer markets;
  • Strong industry and company business knowledge.
 
Assets:
  • General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes;
  • Nursing background (RN/RPN) is preferred.

 

 

 

Bilingual Caseworker
Position type:      Full time, Permanent
Location:                   Burlington, ON
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
 
The Caseworker is responsible for undertaking the management of specific projects or cases assigned to him/her, within the Specialty Services Department. The Caseworker is responsible for overall management of their patient cases.
 
 
KEY RESPONSIBILITIES:
  • The management of the assigned projects and/or cases.               
  • Adherence to the general Innomar Strategies processes.
  • Telephone support:
  • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
  • administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
  • Participate and attend on-going refresher training and in specialized training courses.
  • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
  • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
 
 
ROLE REQUIREMENTS:
  • University degree or College diploma in a related industry;
  • Bilingual (French & English);
  • A minimum of two (2) years experience in customer service;
  • Professional / courteous / efficient telephone manner;
  • Strong ability to multi-task;
  • Must be detailed-oriented and organized;
  • Ability to work under pressure;
  • Demonstrated competency with Microsoft office products, including Outlook, Word and Excel;
  • Experience in health care and/or insurance industry is an asset;
Field Clinical Services Manager - (MS Nurse Specialist)
Position type:      Full-time
Location:             Field Based, British Columbia
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
 
Reporting to the Senior Manager, Specialty Programs, the MS Nurse Specialist is responsible for all field activities related to Multiple Sclerosis, including patient clinical work, support to neurologists and their support staff, liaison with the client and Field Nurse support in a designated geographic territory. The MS Nurse Specialist ensures that patients are provided easy access to their drug therapy, assists physicians to fill the needs of each patient, making it easier for them to enroll patients into the specific drug programs, works directly to support the regional needs of the client’s Area Business Manager and assists Innomar Field Nurses working on client’s MS programs to deliver patient care that is aligned with marketing messages and program strategies.
 
KEY RESPONSIBILITIES:
 
Field Support
  • Maintain infusion / injection caseload.
  • Train new Field Nurses in designated territory on client’s programs and program initiatives
  • Monthly shadowing with infusion nurses for support, ongoing training and messaging.
 
Client Interface
  • Participates in scheduled KOL physician meetings with Area Business Managers.
  • Align with the client’s office staff, and Area Business Managers to understand marketing messaging and strategy, and disseminate information to Innomar Field Nurses working on the specific programs.
  • Proactively provides assistance to resolve client issues with regards to assigned physicians.
  • Attends scheduled Continuous Medical Education events and reports new activities.
  • Proactively assesses programs and makes suggestions to enhance outcomes and quality of service.
  • Provides in service presentation to KOL physicians in collaboration with the Area Business Managers on new program initiatives.
 
Physician Support
  • Provide on-site visits to physicians in designated territory.
  • Customizes program elements to meet the needs of assigned prescribing physicians.
  • Liaison between physician and call-center Case Managers, for patient follow up, paperwork and medical clarification for patients in designated territory.
  • Monthly KOL meetings to provide patient status updates
 
 
ROLE REQUIREMENTS:
  • A Bachelor’s degree or Registered Nurse (RN) diploma.
  • Background in business administration, sales and marketing an asset.
  • Pharmaceutical sales experience an asset.
  • Demonstrated teamwork abilities and exceptional customer servcie skills.
  • The candidate must be a self starter, possessing excellent interpersonal, presentation, communication and influencing skills.
  • Able to lead by example, to create strong team dynamics that result in successful, creative and innovative project outcomes.
  • Strong organizational skills, creative problem solving and results oriented.
  • Willing to travel to cover geographic boundaries
  • Computer proficiency in Word, Power Point and Excel

 
FIELD CASE MANAGER (RN)
Position type:       Full-time, Permanent
Location:               Various positions available in Edmonton, Calgary, Winnipeg, Toronto area, Montreal, Laval, South Shore & Quebec City, Halifax, St. John’s, NL, and Southwestern Ontario   
Work schedule:  Flexible within hours of operation: Monday-Friday 8am-8pm
               
The Field Case Manager is responsible for managing all aspects of the reimbursement environment and/or program support for assigned physicians or centers (hospitals and clinics) in a given geographical area. An expert in client relationship as well as private and regional government payer policies, the Field Case Manager ensures that patients are provided easy access to the support program and access to their drug therapy. The Field Case Manager also works directly to support the clinic staff and the regional needs of the pharmaceutical representatives, and assists physicians in accessing the needs of each patient resulting in increased patient program enrolment and prescriptions.
KEY RESPONSIBILITIES:
Practice Management
  • Presents services, commits site to the program and customizes program elements;
  • Reviews patient status and assists the prescribing physician to prepare Special Authorization (SA) petitions for public or private coverage by reviewing patient charts, assessing previous therapies and tests in order to complete the SA;
Enrollment Promotion & Patient Support
  • Visits registered sites on a weekly basis to stimulate enrollment;
  • Presents/discusses the program to/with physicians;
  • Ensures patient services are tracked and coordinated resulting in quick access to therapy;
  • Coordinates private and public coverage activity directly with insurers and Business Unit’s Patient Support Services following program Standard Operating Procedures (SOPs);
Client Interface, Program Management and Communication
  • Participates in scheduled physician meetings with pharmaceutical representative;
  • Reports Adverse Events/ Severe Adverse Events (AE/ SAEs) following approved SOP’s;
  • Electronically updates the Customer Relationship Management (CRM) providing patient and clinic information;
  • Develops and maintains a positive relationship with the Program Patient Support team;
  • Where applicable, provides assistance to assigned contractual and fee for service in-clinic program support nurses;
               
 
ROLE REQUIREMENTS:
  • Requires a registered nurse (RN) diploma or Bachelor degree as well as broad training in fields such as business administration, accountancy, sales, marketing, or computer science obtained through completion of a diploma or degree program;
  • An advanced degree or specific practice management experience preferred;
  • Normally requires a minimum of three (3) to four (4) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support, or related experience;
  • Knowledge of private and public reimbursement structure, systems, and process as well as experience with reimbursement billing, special access, and conducting field-based reimbursement support and consultation;
  • Demonstrated teamwork abilities and customer service skills;
  • Ability to make decisions using sound judgment and to work autonomously;
  • Strong organizational and creative problem solving skills as well as strong analytical skills; and
  • Superior verbal and written communication skills, interpersonal skills, attention to detail and results oriented.

Field Reimbursement Assistant
Position type:            Full time, Permanent
Location:                   Various positions available in Vancouver; Calgary; Edmonton; Toronto area; Montreal
                                    Field-based positions
Work schedule:       Monday - Friday 8am - 4pm/ 9am - 5pm 

 

The Field Reimbursement Assistant coordinates and supports efforts to maximize reimbursement for drug therapy, early start of treatment, patient injection support and pharmacy related services as directed. The position is part of an interdisciplinary partnership working closely with the Field Case Manager(s) and , the health care professionals, and requires interaction with physician offices, patients, and payers both proactively and retrospectively. The position objectives are to remove reimbursement barriers and start patients on drug therapy as efficiently as possible. , and assist with other pharmacy operational activities as directed.  
 
Responsibilities:
  • Identifies and qualifies patients for indigent drug programs at assigned facility;
  • Perform Inbound and Outbound calls as per established programs SOP’s;
  • Interfaces appropriately with program administrators for reimbursement assistance programs sponsored by the drug manufacturer;
  • Interacts with physician offices to ensure that necessary paperwork, important to the patients reimbursement gets filed promptly and correctly;
  • Work in partnership with Field Case Manager(s);
  • Interacts with physician offices to aid with the reimbursement needs of their patients
  • Keeps apprised of all changes in a particular indigent care program as evidenced by most recent program changes in file or program manual;
  • Develops and maintains close interface with all components of the reimbursement process, including key hospital departments;
  • Ensures that patient specific reimbursement related information is obtained and available for review and for tracking of replacement product;
  • Maintains database comprised of issues, standard forms and letters, patient updates, etc.
  • Tracks and documents financial assistance to indigent patients;
  • Assists with the development of reimbursement procedures pertinent to their geographic area;
  • Maintains effective systems to support the timely release of accurate information to clients;
  • Log information into appropriate database;
  • Responsible for the intake of the program specific correspondence, including mail and faxed documents;
  • Maintain and promotes positive and professional working relationships with associates and management;
  • Perform related duties as assigned
  • Daily data entry into CRM
  • Available to travel for national training meetings and regional meetings (absence from home for several nights).
 
Position Requirements:
  • Requires broad training in fields such as medical office administration, pharmacy technican, social services or similar vocations generally obtained through completion of college degree program, pharmacy technican certification or equivalent combination of experience and education. Normally requires one (1) or two (2) years directly related and progrossively responsible experience.
  • Ability to communicate effectively in English (French for Quebec) both orally and in writing; bilingualism is an asset
  • Strong interpersonal skills and ability to work in teams
  • Good negotiating skills
  • Strong mathematical and analytical skills
  • Strong organizational skills; attention to detail and sense of urgency
  • Knowledge of Microsoft Word, Excel and PowerPoint; previous experience with database / CRM is an asset;
  • Must have a secure office space in the home that is used exclusively for the position with access to high speed internet and telephone connectivity.. 
  • Candidate must demonstrate autonomy and discipline to work from home without direct continuous supervision; must also agree for regular visits from their direct supervisor at their home office.
Joint Effort Reimbursement and Infusion Specialist (aka Field Clinical Services Manager/Dedicated JERIS)
 
Position type:        Full-time
Location:               Montreal, QC area, field-based position
Work schedule:  Flexible within hours of operation: Monday-Friday 8am-8pm
               
Reporting to the Senior Manager of Program, the JERIS is responsible for all case management activities related to Rheumatoid Arthritis for the patient enrolled into the RPAP program. Responsibilities include patient enrolment, reimbursement navigation, pharmacy set up and infusion scheduling within a designated geographical area. The JERIS ensures that patients are provided easy access to their drug therapy, works directly to support the regional needs of the Sales Representatives and assists physicians to fill the needs of each patient, making it easier for them to enroll patients into the RPAP program.
 
KEY RESPONSIBILITIES:
Physician Support
  • Provide on site visits and act as one point of contact for prescribing physicians.
  • Customizes program elements to meet the needs of assigned prescribing physicians.
  • Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by reviewing patient charts, assessing previous therapies and tests in order to complete the SA.
 
Patient Support
  • Welcomes each patient to the program and provides therapy guidelines to manage patient and physician expectations.
  • Tracks & coordinates patient services; ensures KPI’s are obtained resulting in quick access to therapy.
  • Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures.
  • Follow up with patient the outcome of reimbursement navigation.
  • Provide information and navigate patient through financial assistance.
  • Set up patient at a Network or patient preference pharmacy and coordinate drug delivery.
  • Schedule patient for first and ongoing infusions.
  • Coordinate with patient, field infusion nurse or independent clinic to confirm appointment dates and time.
  • Deliver key patient messages and other pharmaceutical driven initiatives.
  • Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.
 
Client Interface
  • Participates in scheduled KOL physician meetings with Sales Representatives.
  • Proactively provides assistance to resolve client issues with regards to assigned physicians.
  • Attends scheduled Continuous Medical Education events and reports new activities.
  • Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
 
ROLE REQUIREMENTS:
  • University degree in a Health Sciences, Science, or related discipline;
  • A Bachelor’s degree or Registered Nurse (RN) or (RPN) diploma preferred;
  • Background in the medical field, reimbursement, business administration, sales and marketing an asset;
  • Pharmaceutical sales experience an asset;
  • Bilingual (French and English) written & verbal;
  • Knowledge of private and public reimbursement structure, systems, and process.
  • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation;
  • Strong analytical skills including interpretation of regulation and legislation;
  • Demonstrated teamwork abilities and customer service skills;
  • Ability to make decisions using sound judgment;
  • Ability to work autonomously;
  • Strong organizational skills, creative problem solving and results oriented; and
  • Superior verbal and written communication skills, interpersonal skills and attention to detail.

 

Study Agent
Position type:      Full-time
Work schedule:   Flexible within hours of operation: Monday-Friday 8am-8pm
 
The Study Agent facilitates transition of patients ending /commencing a Clinical trial by providing them with a bridging supply of medication until coverage with their provincial and/or private payer can be obtained. The position is part of an interdisciplinary partnership working closely with the Study Investigators, Health Care Professionals and Field Case Manager(s) and requires interaction with physician offices, patients, and payers both proactively and retrospectively. Communication with the Client’s Clinical Trial Department is also required and will be coordinated via the Client’s Program Manager. The position’s primary objectives are to ensure no interruption of drug therapy while all coverage avenues are explored and to remove reimbursement barriers.
 
KEY RESPONSIBILITIES:
  • Identifies and qualifies patients for indigent drug programs at assigned facility;
  • Interacts with physician offices to ensure that necessary paperwork, important to the patients reimbursement gets filed promptly and correctly;
  • Perform Inbound and Outbound calls as per established programs SOP’s;
  • Interfaces appropriately with public and/ or private payers to secure possible coverage
  • Work in partnership with Field Case Manager(s) and FRA(s);
  • Interacts with physician offices to aid with the reimbursement needs of their patients
  • Keeps apprised of all changes in a particular indigent care program as evidenced by most recent program changes in file or program manual;
  • Develops and maintains close interface with all components of the reimbursement process
  • Ensures that patient specific reimbursement related information is obtained and available for review and for tracking of replacement product;
  • Maintains database comprised of issues, standard forms and letters, patient updates, etc.
  • Tracks and documents financial assistance to indigent patients;
  • Assists with the development of reimbursement procedures pertinent to their geographic area;
  • Maintains effective systems to support the timely release of accurate information to clients;
  • Log information into appropriate database;
  • Schedule initial bridging medication to the pharmacy of patients choice
  • Initiate NNP requests
  • Responsible for out going correspondence for the program specifics, including mail and faxed documents
  • Responsible for the intake of the program specific correspondence, including mail and faxed documents;
  • Maintain and promotes positive and professional working relationships with study investigators, health care professionals and ABSG associates
  • Perform related duties as assigned
  • Daily data entry into CRM
  • Update and submit bi-monthly Study Rollover Reports to appropriate personnel
  • Available to attend bi-monthly conference calls with manufacturer to update on rollover
  • Responsible to approve co-pay submissions from the field
  • Will be used as a floater to cover for FRA’s when these are on vacation
 
ROLE REQUIREMENTS:
  • Has broad understanding of all provincial programs
  • Has broad understanding of private payer system
  • Customer service experience
  • Normally requires one (1) to two (2) years directly related and progressively responsible experience.
  • Ability to communicate effectively in both English and French both orally and in writing
  • Strong interpersonal skills and ability to work in teams
  • Good negotiating skills
  • Strong mathematical and analytical skills
  • Strong organizational skills; attention to detail and sense of urgency
  • Knowledge of Microsoft Word, Excel and PowerPoint; previous experience with database / CRM is an asset;
  • Must have a secure office space in the home that is used exclusively for the position with access to high speed internet and telephone connectivity. 
  • Candidate must demonstrate autonomy and discipline to work from home without direct continuous supervision; must also agree for regular visits from their direct supervisor at their home office.

    Innomar Offers:

    • Growth!
    • Competitive Compensation & Benefits Packages!
    • Flexible Hours!
    • A Dynamic, Energetic Working Environment!
    • Opportunities for Advancement!

    How to Apply:    

                 

    Thank you for your interest in Innomar Strategies. We are an equal opportunity employer.