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Clinical Research: Day to day operations for all Phase IV clinical trial activities, including but not limited to: physician recruitment (telephone and fax campaigns), site management, reporting, sponsor communication, trial master file maintenance
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Medical information: Receive and develop standard response for all medical information requests, complaints and customer service requests received via email and toll-free telephone service. Refers all non-standard response requests to Sr. Project Manager. Submits all written response for approval prior to sending to client.
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Pharmacovigilance: Receive and document all reportable safety events in compliance with SOP/protocol and applicable legislation. Requests additional information or clarification as necessary. Submits all documented reports to responsible medical personnel and to Sr. Manager for review.
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Work directly with external clients
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Ad hoc support for consulting department