Accessibility Plan and Policies for Innomar Strategies

 

PURPOSE:

The purpose of the Accessibility policy is to establish the guidelines with regard to the provision of services in Canada to its clients, members of the public and other third parties for people with disabilities.

DEFINITIONS:              

"Assistive device" means any device which a person with a disability uses to perform a particular task, or to aid that person in activities of daily living.

"Disability" means a disability within the meaning of the Ontario Accessibility for Ontarians with Disabilities Act, 2005 ("AODA").

“Innomar Strategies” refers to any one of Innomar Strategies Inc., HealthForward Inc., AplusPharma Ltd., or any other affiliated entity doing business in Ontario.

"Support person" means any person who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to services.

"Service animal" means an animal used by a person with a disability for reasons relating to his or her disability.

COMMITMENT

Innomar Strategies strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  Innomar Strategies is also committed to giving people with disabilities the same opportunity to access and benefit from its services, in the same place and in a similar way as other clients.

Provision of Service to People with Disabilities

Innomar Strategies will provide its services and communicate with members of the public to whom it provides services in a manner that takes into account a person's disability.

People with disabilities will be permitted to obtain, use or benefit from Innomar Strategies’ services through the use of their own assistive devices.  It is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times. 

Innomar Strategies is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of its premises that are open to the public and other third parties, to the extent permitted by law.  Innomar Strategies will also ensure that all managers, employees, staff and others who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Innomar Strategies is also committed to providing access to its premises to the support persons of people with disabilities.

Notice of Temporary Disruption

Innomar Strategies will provide clients with notice in the event of a planned or unexpected disruption in the services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. 

Training for Staff

Training will be given to all managers, employees, volunteers and others who deal with the public or other third parties on Innomar Strategies’ behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures.

The content and format of training may vary based on the level of public interaction, and/or involvement in the development of policies, procedures and practices pertaining to the provision of services.

Training will include the following:

  • The purposes of the AODA and the requirements of the Customer Service Standard.
  • Innomar Strategies' policies, practices and procedures relating to the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Innomar Strategies' services.

Where third parties are engaged to perform services in Ontario on behalf of Innomar Strategies, Innomar Strategies may require that such third parties provide an acknowledgment that their principals, employees, agents and volunteers receive any applicable training required by the AODA. 

Feedback Process

Innomar Strategies is committed to establishing and maintaining a process for receiving and responding to feedback about how its services are provided to people with disabilities.

Feedback regarding the way Innomar Strategies provides goods and services to people with disabilities can be made by e-mail.  All feedback will be directed to the Chief Compliance Officer and will be addressed as soon as practical, upon receipt of the complaint.

Availability of Documents

A copy of this Policy shall be made available on Innomar Strategies’ internal shared computer drive, and Innomar Strategies Inc. external website.

 

MULTI-YEAR ACCESSIBILITY PLAN

 

PURPOSE:

The purpose of the Multi-Year Accessibility Plan is to outline the policies and actions that Innomar Strategies will put in place to improve opportunities for people with disabilities.

DEFINITIONS:

"Disability" means a disability within the meaning of the Ontario Accessibility for Ontarians with Disabilities Act, 2005 ("AODA").

"Innomar Strategies" refers to any one of Innomar Strategies Inc., HealthForward Inc., AplusPharma Ltd., or any other affiliated entity doing business in Ontario.

COMMITMENT

Innomar Strategies strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities.  We believe in integration and equal opportunity.  We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under AODA. 

Accessible Emergency Information

Innomar Strategies is committed to providing its clients with publicly available emergency information in an accessible way, upon request.  We will also provide employees with disabilities with individual emergency response information, when necessary.

Training

Training will be given to all managers, employees, volunteers and others who deal with the public or other third parties on Innomar Strategies’ behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures.

The content and format of training may vary based on the level of public interaction, and/or involvement in the development of policies, procedures and practices pertaining to the provision of services.

The following steps will be taken to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

  • An accessibility training e-module will be developed and sent out to all employees prior to January 1, 2015. 
  • The accessibility training e-module will be sent to each new employee as part of the employee on-boarding process.

Information and Communications

Innomar Strategies is committed to meeting the communication needs of people with disabilities.  We will consult with people with disabilities to determine their information and communication needs.

Innomar Strategies has taken the necessary steps to make its website and website content conform with WCAG 2.0, Level A.

Innomar Strategies has taken the necessary steps to ensure feedback processes are accessible to people with disabilities upon request.

Innomar Strategies intends to conform with WCAG 2.0 Level AA by January 1, 2021. In doing so, the company will initiate the following steps for its website and website contents:

  • Captioning for video and audio media files
  • High contrast text resizable without loss of content or functionality
  • Alternative text for images and images of text
  • Descriptive headings, labels and body content using human language text
  • Consistent navigation accessible through a keyboard, with pages having multiple access points

Employment

Innomar Strategies is committed to fair and accessible employment practices.  We will take the necessary steps to notify the public and staff that, when requested, Innomar Strategies will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

Innomar Strategies will take the necessary steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

Innomar Strategies will ensure the accessibility needs of employees with disabilities needs are taken into account if it is using performance management, career development and redeployment processes.

Availability of Documents

A copy of Accessibility Plan and Policies for Innomar Strategies is available on Innomar Strategies’ internal shared computer drive, and its external website.

For more information on this accessibility plan, please contact the Chief Compliance Officer at:

Phone: 1-888-420-5457
Email: info@innomar-strategies.com